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Return policy

Updated 01/06/2025

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*SATISFACTION OR MONEY-BACK GUARANTEE (valid only for the Quick English© book series)

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Universal Pedagogia English School France offers a satisfaction or money-back guarantee.

 

Thus, in case of dissatisfaction, you can request a refund for the product within 35 days of the purchase date. To obtain a refund for the item (excluding shipping costs), you must explain why it was unsuitable and return it in the same condition as when purchased (clean item, mint condition, etc.). To do this, simply:

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  1. Download and complete the money-back guarantee form below

  2. Return the item and the completed form to us by recorded delivery** (within 35 days of the item's purchase date).

 

You must also include your bank details with your request so that the refund can be processed as quickly as possible. Refunds will be processed within a maximum of 6 days of receipt of the item, after verification of its conformity (clean item, mint condition, etc.). We do not offer exchanges.

 

Return shipping costs will be the buyer's responsibility.

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*The money-back guarantee is only valid for the Quick English© book series purchased directly through our websites (quickenglish.fr and upenglish-centrederecherche.fr) with proof of purchase (invoice).

 

**If the package is lost by the Post Office and you do not have proof of delivery, we will not be able to refund you.

Article 10 of the GTC: RECEIPT

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10.1 Missing Product

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Upon receipt of your order, you must check that it is complete.

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If you notice that a product is missing from your package, please contact us via our website: www.upenglish-centrederecherche.fr or directly via our contact form within 24 hours of receiving your order so that we can process your complaint as quickly as possible.

10.2 Damaged Delivered Products

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You may refuse a package upon delivery if you notice an anomaly (damage, product missing from the delivery note, damaged package, etc.); you must report the anomaly and note it on the delivery note, in the form of handwritten reservations accompanied by your signature. To exercise your right of refusal, you must open the damaged or defective package(s) in the presence of the carrier and have them collect the damaged goods.

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If you fail to comply with these instructions, you will not be able to exercise your right of refusal, and we will not be held liable. If the package is returned to us by the Post Office or other postal service providers, we will contact you upon receipt of the returned package to ask you what to do with your order.

 

Article 11 of the GTC: WITHDRAWAL

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11.1 Principle

 

The right of withdrawal allows you to return your item and receive a refund without having to provide a reason for return.

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In accordance with Articles L. 221-18 et seq. of the French Consumer Code, you have 14 business days from the day after receipt of the last product in your order to exercise your right of withdrawal without having to provide a reason or pay a penalty.

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If the 14 business day period expires on a Saturday, Sunday, or a public holiday, it is extended until the next business day.

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The return of products in perfect condition for resale is your responsibility and at your expense. 

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Any damage to the products during this period will invalidate your right of withdrawal.

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In accordance with the provisions of Article L. 221-23 of the French Consumer Code, you are responsible for the handling of the goods and any depreciation in their value during the withdrawal period. As such, we reserve the right to hold you liable for any depreciation in the value of products returned pursuant to the exercise of your right of withdrawal, resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of these products. Any visible trace on any product, such as dirt, scratches, or a torn portion of the product (but not limited to), will be considered a depreciation of the product, which will then become unfit for sale, and we reserve the right to charge the customer the financial cost related to this depreciation.

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If we do not receive your product or provide proof of shipment within this timeframe, we reserve the right to defer your refund until the day we receive your product.

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The refund will be issued by Universal Pedagogia English School France within a maximum of 10 days, subject to receipt of the items at our logistics center, directly to the account debited during the initial payment of the order. In the event of a cancellation, the refundable amount corresponds to the returned items and their initial shipping costs. However, if a more expensive delivery method than the standard delivery method was chosen, the standard delivery method will be refunded, in accordance with Article L121-21-4 of the French Consumer Code. Return costs are the buyer's responsibility.

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11.2 Terms and Conditions

 

To exercise your right of withdrawal, you must download and complete the cancellation form below. Then, you must:

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  • Repackage the items in their original packaging. If you no longer have it, please take the utmost care when packaging your return;

  • Include a copy of the withdrawal form, the corresponding invoice, and your bank details (to process the refund) in the package;

  • Seal the package;

  • Write the address provided on the withdrawal form on the package;

  • Deliver the package through the Post Office*

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The refund will be issued within a maximum of 6 days from receipt of the item and after verification of its conformity (clean item, mint condition, etc.). We do not offer exchanges.

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Return shipping costs will be the buyer's responsibility.

 

*We recommend using tracked delivery and retaining the number. Indeed, if the Post Office loses the package and you do not have proof of deposit, we would not be able to reimburse you.

CUSTOMER SERVICE

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For any problems with your order, our Customer Service team is available to assist you. Or you can contact our After-Sales Service directly at the following numbers:

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  • (0033) 4.75.93.34.61

  • (0033) 7.87.06.46.40

 

You can also contact us:

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  • By post: Universal Pedagogia English School France, 4 place du Général de Gaulle, 07120 RUOMS - France

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We promise to respond as quickly as possible (within 6 days by post and within 48 hours by email).

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